Returns at schlafgut: Eco-Friendly & Customer-Friendly
Return schlafgut products in an eco-friendly manner. Fair and ecological handling of returns, customer-friendly goodwill policies, and quick refunds. Join us in reducing your and our ecological footprint.
Here's how:
- You purchased the product within the last 30 days
- THE PRODUCT IS UNUSED AND UNWASHED
- For damaged goods or returns from abroad, please contact our customer service
Returns have an environmental impact due to additional emissions and waste. Therefore, we appeal to your environmental awareness: If you believe that a return can be avoided, please contact us. It is quite possible that we can find an alternative solution together. Unfortunately, in most cases, we have to dispose of damaged goods. However, if you receive a defective product from us, please do not hesitate to contact us.
CONTACTOur goodwill policy is designed to be customer-friendly. If all criteria for a return are met, the refund will be processed within 7 business days after the return is received, using your chosen payment method.
Frequently Asked Questions
The product should be unused and unwashed to ensure a return.
Please contact our customer service. We will find a solution together and look into your case closely.
If all return criteria are met, the refund will be processed within 7 business days after receiving the return.
Returns not only incur costs but also burden the environment with additional emissions and waste. Together with you, we aim to keep our ecological footprint as small as possible.